Terms of service

TERMS & CONDITIONS OF SALE

Last Updated: 31/05/2026

1. Introduction

These Terms & Conditions ("Terms") govern the sale of products by Slow bRu ("we", "us", "our") through our website at slowbru.beer.

By placing an order through our website, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not place an order with us.

2. Our Details

Slow Bru Ltd.
Registered in England & Wales under company number: 17047523

Registered Office:
Suite 114 33 Parkway, Camden Town, London, United Kingdom, NW1 7PN

Email: thirsty@slowbru.beer

3. Alcohol Sales and Age Verification

Minimum Age Requirement

You must be at least 18 years old to purchase alcohol from our website.

By placing an order, you confirm that:

  • You are aged 18 or over;
  • The recipient of the order is aged 18 or over; and
  • You are legally entitled to purchase alcohol in the United Kingdom.

Verification

We reserve the right to:

  • Verify the age and identity of customers;
  • Request proof of age before dispatch;
  • Use third-party age verification services;
  • Require age verification upon delivery.

Acceptable identification may include:

  • Passport;
  • UK driving licence; or
  • Government-issued photographic identification.

Refusal of Delivery

We and our delivery partners reserve the right to refuse delivery where:

  • Suitable proof of age cannot be provided;
  • The recipient appears under 25 and cannot verify their age;
  • The recipient appears intoxicated; or
  • We reasonably suspect a breach of licensing laws.

No transfer of alcohol will occur in these circumstances.

4. Licensing

Alcohol sold through this website is supplied under the relevant licences required by UK law.

Sales are subject to all applicable licensing legislation, including the provisions of the Licensing Act 2003.

We reserve the right to refuse any order where required to comply with licensing obligations.

5. Products

We take reasonable care to ensure that product descriptions, images, ABV information, packaging and pricing are accurate.

However:

  • Product packaging may vary from images shown;
  • Vintage, batch, can design and branding may occasionally differ;
  • Colours displayed on screens may not accurately represent actual products.

Minor variations shall not constitute a defect.

6. Orders

Order Acceptance

Your order constitutes an offer to purchase products from us.

After submitting an order, you will receive an acknowledgement email confirming receipt of your order.

This acknowledgement does not constitute acceptance.

A contract is formed only when we dispatch your order.

Refusal of Orders

We may refuse any order for reasons including:

  • Licensing restrictions;
  • Age verification concerns;
  • Product unavailability;
  • Payment issues;
  • Suspected fraud;
  • Delivery restrictions; or
  • Errors in pricing or product information.

If payment has already been taken, it will be refunded.

7. Pricing

All prices displayed on the website are in Pounds Sterling (£).

Prices include VAT where applicable unless stated otherwise.

Delivery charges will be displayed separately during checkout.

We reserve the right to amend pricing at any time before acceptance of an order.

8. Payment

Payment must be received in full before dispatch.

We accept payment methods displayed at checkout.

We reserve the right to use fraud prevention and identity verification systems.

9. Delivery

We deliver only to locations permitted by our licensing arrangements and delivery partners.

Estimated delivery dates are provided for guidance only and are not guaranteed.

Risk in the products passes to you upon delivery.

Ownership of goods transfers only after full payment has been received.

10. Failed Deliveries

Additional charges may apply where delivery cannot be completed because:

  • Age verification fails;
  • The recipient is unavailable;
  • Incorrect delivery details were supplied; or
  • Delivery is refused without lawful reason.

Where products are returned to us, we may deduct reasonable delivery and return costs from any refund where permitted by law.

11. Refunds and Returns

Our Refund & Returns Policy forms part of these Terms and is available separately on our website.

Nothing in these Terms affects your statutory consumer rights.

12. Faulty or Damaged Products

If products arrive damaged, defective, or incorrect, please contact us promptly and ideally within 48 hours of delivery.

We may request:

  • Photographs;
  • Batch information;
  • Details of the issue; and
  • Return of products where appropriate.

Where a claim is validated, we may offer a replacement, refund, or other remedy required by law.

13. Promotions and Discount Codes

Discount codes:

  • Cannot be exchanged for cash;
  • Cannot usually be combined unless expressly stated;
  • May be withdrawn at any time;
  • May be subject to additional terms.

We reserve the right to cancel promotions where errors occur.

14. Intellectual Property

All content on this website, including:

  • Logos;
  • Branding;
  • Product descriptions;
  • Images;
  • Graphics;
  • Website design; and
  • Text

is owned by or licensed to us and is protected by intellectual property laws.

You may not reproduce or use such content without our prior written consent.

15. Website Use

You agree not to:

  • Use the website unlawfully;
  • Attempt unauthorised access to systems;
  • Interfere with website operation;
  • Submit false or misleading information;
  • Use automated means to place orders without permission.

We may suspend or restrict access where misuse occurs.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Any liability that cannot lawfully be excluded.

Subject to the above, we shall not be liable for:

  • Indirect losses;
  • Consequential losses;
  • Loss of profits;
  • Loss of business opportunities; or
  • Loss of data.

Our total liability arising from any order shall not exceed the amount paid for that order.

17. Events Beyond Our Control

We shall not be liable for delays or failures caused by events beyond our reasonable control, including:

  • Severe weather;
  • Industrial disputes;
  • Transport disruption;
  • Government action;
  • Public health emergencies;
  • Supply chain failures; or
  • Network and IT outages.

18. Privacy

Our collection and use of personal data is governed by our Privacy Policy.

By using our website, you acknowledge that personal data may be processed in accordance with that policy.

19. Complaints

If you have a complaint, please contact:

Slow Bru Ltd.
Email: thirsty@slowbru.beer

We will endeavour to respond promptly and fairly.

20. Governing Law

These Terms are governed by the laws of England and Wales.

Consumers may also benefit from mandatory protections available in their country of residence where applicable.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales, except where consumer law provides otherwise.

21. Changes to These Terms

We may update these Terms from time to time.

The version published on our website at the time an order is placed will apply to that order.